Canadians are becoming more vocal about poor service by their telecom providers, according to a report released on Tuesday by Canada’s telecom watchdog, the Commission for Complaints for Telecom Services (CCTS).
The report shows in 2016-17, consumers filed more than 9,000 complaints with the CCTS.
That’s up 11 per cent over the previous year, when 8,197 complaints were accepted, and reverses a three-year trend that saw complaints decline.
Most people who filed a formal complaint were ticked off about their wireless accounts, accounting for 46 per cent of all complaints.
Linda de Boer says customers would often complain about their bills, when she worked for Atelka — a call centre handling work for Rogers — in Sarnia, Ont., two years ago.
Read full story here: Consumer Complaints About Telecoms On The Rise — Wireless Issues Most Common Beef – Business – CBC News
